Exchange Policy

Eligibility for Exchange:

  1. Damaged Items: If the product is damaged upon receipt.
  2. Incorrect Item Delivered: If the item received differs from what was ordered.

Exchange Guidelines:

  • Time Frame: Exchanges must be requested within 48 hours of delivery.
  • Requirements for Eligibility:
    • Photos of the damaged/incorrect item and the reason for the exchange must be provided.
    • The items must be in their original, unused, unwashed condition with all tags and packaging intact.

Exclusions:

  • Sale items and gift cards are not eligible for exchange.
  • Products that have been personalised, or customised are not eligible for exchange.

How to Request an Exchange:

  1. Contact Us: To initiate an exchange, kindly contact our customer support team at store@theprint.in. Please include the following details in your request: your order number, clear photos of the damaged or incorrect item, an unboxing video (required for damaged products), and the reason for the exchange.
  2. Approval: Once your request is reviewed and approved, we will guide you through the next steps. The entire process may take up to 10 days from the date of complaint. 

Important Note:

  • Returns are not accepted at this time
  • Currently, our delivery services are limited to locations within India.